ICF will not provide assistance regarding the content of the test, including answers to or clarification around test questions. For technical problems with the test platform, applicants should contact ICF by email. ICF business hours are 8:30 a.m. through 5:30 p.m. (New York). The ICF office is closed on weekends and US holidays throughout the year. If you experience any problems with the test, please notify ICF Staff at support@coachfederation.org.